aljili Frequently Asked Questions

Creating an aljili account is straightforward. Visit aljili.cam, click the registration button, and fill in your name, email address, mobile number, and preferred currency (PHP). You will receive a one-time PIN on your registered mobile number to verify your identity. Once verified, your account is active and ready to use. Players must be 21 years old or above to register in accordance with Philippine gambling regulations.

aljili requires standard Know Your Customer (KYC) documents to protect players and comply with PAGCOR requirements. You will need to submit a government-issued photo ID such as a Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID. A selfie holding the ID may also be requested. Proof of address (utility bill or bank statement) is required for higher withdrawal tiers. Verification typically takes one to two business days.

If you have forgotten your password, go to the aljili Login page and click "Forgot Password." Enter the email address linked to your account, and a password reset link will be sent to that inbox. Follow the link within 15 minutes to set a new password. If you no longer have access to that email, contact the aljili support team via live chat for identity-based account recovery assistance.

No. aljili strictly enforces a one-account-per-player policy. Creating duplicate accounts to claim multiple welcome bonuses is considered fraud and will result in all associated accounts being suspended and any pending withdrawals being voided. If you accidentally created a duplicate account, contact support immediately to have the extra account removed and your original account preserved.

To request permanent account closure, reach out to the aljili support team through live chat or by emailing [email protected]. Provide your registered email and reason for closure. Any remaining balance must be withdrawn before the closure is processed. If you are closing your account due to problem gambling concerns, aljili encourages you to also explore our self-exclusion program under Responsible Gaming before making a final decision.

To deposit via GCash, log in to your aljili account and navigate to the Cashier section. Select GCash as your payment method, enter the amount you wish to deposit (minimum ₱100), and confirm the transaction in your GCash app when prompted. Deposits via GCash are typically credited to your aljili balance instantly, though occasional processing delays of up to five minutes can occur during peak hours.

The minimum deposit on aljili varies by payment method. For GCash and Maya (PayMaya), the minimum is ₱100. For bank transfers via BPI, BDO, Metrobank, or UnionBank, the minimum is generally ₱500. Cryptocurrency deposits (USDT via TRC-20 or ERC-20) have a minimum equivalent to approximately ₱500. Always check the Cashier page for the most current limits, as promotional periods may adjust these thresholds.

GCash withdrawals on aljili are among the fastest available, typically processed within 15 to 30 minutes after your request is approved. During high-traffic periods or if additional verification is required, processing can take up to two hours. The minimum withdrawal to GCash is ₱200 and the daily limit depends on your account tier. Completing KYC verification in advance significantly speeds up the approval process.

aljili does not charge platform-side fees for standard deposits and withdrawals. However, your payment provider — whether GCash, Maya, your bank, or a crypto exchange — may apply their own transaction fees. For cryptocurrency withdrawals, network gas fees are deducted from the transfer amount. We recommend reviewing your payment provider's fee schedule before initiating transactions to avoid surprises.

Yes. aljili supports withdrawals to major Philippine banks including BDO, BPI, Metrobank, PNB, and UnionBank via InstaPay or PESONet. To withdraw to your bank account, add your bank details in the Cashier section and ensure your name on the bank account matches the name on your verified aljili account. InstaPay transfers generally arrive within one to three hours on business days; PESONet transfers may take up to one business day.

aljili features an extensive library of JILI slot games, which are extremely popular among Filipino players. Top titles include Fortune Gems, Super Ace, Mega Ace, Money Coming, Golden Empire, and Lucky Coming, among many others. JILI games are known for their fast-paced mechanics, bonus buy features, and high RTP ratings. New JILI releases are added to the aljili platform regularly, so the catalog keeps growing.

RTP percentages vary by game and provider. Most JILI slots on aljili carry an RTP between 96% and 98%, which is considered above average in the industry. Live casino table games like baccarat and blackjack typically offer an RTP above 98%. RTP is a long-term statistical figure calculated across millions of spins and does not guarantee results for individual sessions. All RTP values are certified by independent auditors.

Absolutely. aljili is fully optimized for mobile browsers on both Android and iOS devices. Simply open your mobile browser, go to aljili.cam, log in, and enjoy the full game library without needing to download anything. The mobile interface automatically adjusts to your screen size. For the best experience, use the latest version of Chrome on Android or Safari on iPhone with a stable mobile data or Wi-Fi connection.

Yes. aljili offers a full live casino lobby with real-time streaming of professional dealers hosting baccarat, blackjack, roulette, sic bo, and game show-style titles. Streams run 24 hours a day, seven days a week, from studios in Asia. Some tables also feature Filipino-speaking dealers for a more local experience. Live dealer games require a stable internet connection for uninterrupted gameplay.

Yes. aljili's sportsbook covers PBA (Philippine Basketball Association) games extensively, along with NBA, FIBA tournaments, UFC, boxing, football (international and local leagues), and more. Pre-match and live in-play betting options are available for most PBA games. You can place single bets, parlays, and same-game multi-bets. Odds are updated in real time and displayed in decimal, fractional, or American format based on your preference.

New aljili players are eligible for a welcome deposit bonus on their first deposit. To claim it, register a new account, navigate to the Promotions page, opt in to the welcome bonus offer, then make your qualifying deposit. The bonus is credited automatically after the deposit is processed. Check the Promotions page for the current bonus amount, eligible games, and any minimum deposit threshold, as these details are subject to periodic updates.

Wagering requirements (also called rollover or playthrough) specify how many times you must wager a bonus amount before it can be withdrawn as real cash. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before withdrawing. Different games contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less. Always read the full bonus terms on the aljili Promotions page.

Yes. aljili operates a tiered loyalty program that rewards consistent players with points on every real-money wager. Accumulated points can be redeemed for bonus credits, free spins, or cashback. Higher loyalty tiers unlock benefits such as faster withdrawal processing, a dedicated account manager, higher deposit and withdrawal limits, and invitations to exclusive tournaments and events. Progress through tiers automatically as you play regularly on aljili.

Yes. Most aljili bonuses have an expiry period, typically between 7 and 30 days from the date the bonus is credited to your account. If the wagering requirements are not met within the specified period, the bonus and any winnings derived from it will be forfeited. Free spins bonuses usually expire within 24 to 72 hours. Check each individual promotion's terms on the aljili Promotions page for the exact validity window.

aljili operates under the regulatory framework of PAGCOR (Philippine Amusement and Gaming Corporation), the government body responsible for licensing and supervising online gaming in the Philippines. This means all games on the platform are subject to fairness audits and player fund protection requirements. Operating under PAGCOR regulation ensures that aljili meets the legal standards required to serve Filipino players.

The minimum legal age to play on aljili is 21 years old, in line with Philippine law governing casino-style gambling. Age verification is conducted during the KYC process. Any account found to belong to a player under 21 will be immediately suspended and all funds returned to the original payment method. aljili is committed to preventing underage gambling and takes this responsibility very seriously.

aljili's self-exclusion program allows players who feel they need a break from gambling to restrict their own access for a set period — from 30 days up to permanent exclusion. To activate self-exclusion, go to Account Settings and select Responsible Gaming, or contact the support team directly via live chat. During the exclusion period, the account will be locked and all promotional communications will be suspended. Re-registration during an active exclusion period is not permitted.

aljili provides several player-protection tools: deposit limits (daily, weekly, or monthly caps), session time reminders, loss limits, cooling-off periods, and full self-exclusion. Players can set or adjust these limits in their account's Responsible Gaming section. aljili also partners with resources like PAGCOR's responsible gaming program and encourages players who may be experiencing gambling-related harm to seek help through available support channels in the Philippines.

aljili's customer support team is available 24 hours a day, seven days a week. The fastest way to get help is through the live chat feature accessible directly from the aljili website or mobile app. You can also reach the team by email at [email protected]. Support is provided in both English and Filipino to ensure all players across Manila, Cebu, Davao, Quezon City, Makati, and the rest of the Philippines can get assistance comfortably.