aljili Terms & Conditions

1. Definitions

For the purposes of these Terms and Conditions, the following definitions shall apply:

• "aljili", "we", "us", or "our" refers to the aljili online casino and sports betting platform, operating under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR).
• "Player", "you", or "your" refers to any individual who registers an account, accesses the aljili platform, or uses any aljili services.
• "Account" refers to the personal gaming account created by a Player on the aljili platform.
• "Services" refers to all games, betting products, and related services offered by aljili, including but not limited to online slots, live dealer casino games, sports betting, bingo, and arcade games.
• "Platform" refers to the aljili website accessible at aljili.cam and any related mobile-optimized interfaces.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the regulatory authority governing legal gaming operations in the Republic of the Philippines.
• "KYC" refers to Know Your Customer verification procedures required by PAGCOR regulations to verify Player identity and prevent underage gambling and fraud.

2. Eligibility and Age Restrictions

2.1 Minimum Age Requirement

You must be at least twenty-one (21) years of age to register an account and participate in real-money gaming on the aljili platform. This age restriction is mandated by PAGCOR regulations governing online gambling in the Philippines. By registering an account, you represent and warrant that you meet this minimum age requirement.

2.2 Geographic Restrictions

The aljili platform is licensed to operate exclusively within the jurisdiction of the Republic of the Philippines under PAGCOR authority. Players located outside the Philippines may be restricted from accessing certain Services or creating accounts, in accordance with applicable local and international gaming regulations.

2.3 Legal Capacity

You represent and warrant that you have full legal capacity to enter into this binding agreement. You are not prohibited by law or any court order from participating in online gambling activities. You are not registered in any self-exclusion program, whether administered by aljili, PAGCOR, or any other gaming authority.

3. Account Registration and Security

3.1 Account Creation

To access real-money gaming on aljili, you must register a personal account by providing accurate and complete information, including but not limited to your full legal name, date of birth, email address, and Philippine mobile number. Each Player is permitted to hold only one (1) account on the aljili platform. Creation of multiple accounts is strictly prohibited and may result in suspension of all associated accounts.

3.2 KYC Verification

aljili is required by PAGCOR regulations to verify the identity of all Players before permitting withdrawals and, in certain circumstances, before permitting deposits. You agree to provide valid government-issued identification documents upon request, which may include PhilSys National ID, Philippine passport, UMID, driver's license, or other PAGCOR-accepted identification. Failure to complete KYC verification within the requested timeframe may result in account restrictions, including suspension of withdrawal privileges.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your aljili account credentials, including your password and any two-factor authentication codes. You agree to notify aljili immediately of any unauthorized access to your account or any other breach of security. aljili shall not be liable for any loss or damage arising from your failure to protect your account credentials.

3.4 Account Information Accuracy

You agree to keep all account information current and accurate. If your registered email address, mobile number, or other contact information changes, you must update your account details promptly through the aljili account settings interface or by contacting customer support.

4. Deposits, Withdrawals, and Financial Transactions

4.1 Accepted Payment Methods

aljili supports deposits and withdrawals via GCash, Maya (formerly PayMaya), major Philippine banks including BPI, BDO, and UnionBank, Coins.ph, and cryptocurrency via USDT TRC20. The minimum deposit amount is One Hundred Philippine Pesos (₱100). Withdrawal minimums and processing times vary by payment method and are disclosed in the aljili Cashier section.

4.2 Currency

All financial transactions on the aljili platform are conducted in Philippine Pesos (PHP). Players depositing via cryptocurrency will have their funds converted to PHP at the prevailing exchange rate at the time of the transaction.

4.3 Withdrawal Processing

Withdrawal requests are subject to verification and processing by the aljili finance team. GCash and Maya withdrawals typically process within three (3) minutes during operational hours. Bank transfer withdrawals process within fifteen (15) minutes to twenty-four (24) hours depending on the receiving institution. aljili reserves the right to request additional identity verification documentation before processing any withdrawal, particularly for first-time withdrawals or withdrawals exceeding certain thresholds.

4.4 Withdrawal Restrictions

Withdrawals may only be made to payment accounts registered in your own legal name. Third-party withdrawals are strictly prohibited. All bonus-related wagering requirements must be met before bonus funds or associated winnings can be withdrawn. aljili reserves the right to reverse withdrawals and reclaim funds if fraud, abuse, or violation of these Terms is detected.

4.5 Fees

aljili does not charge fees for deposits or withdrawals. However, third-party payment processors or banks may impose their own transaction fees, which are beyond aljili's control and are the sole responsibility of the Player.

5. Bonuses, Promotions, and Offers

5.1 Bonus Terms Applicability

All bonuses, promotions, free spins, cashback offers, and other incentives provided by aljili are subject to specific terms and conditions that are published alongside each offer. These specific terms supplement and form part of these general Terms and Conditions. In the event of any conflict between a specific bonus term and these general Terms, the specific bonus term shall prevail.

5.2 Wagering Requirements

Bonus funds are typically subject to wagering requirements before they can be converted to withdrawable cash. The wagering requirement, eligible games, maximum bet limits, and time restrictions are clearly stated in the terms of each individual promotion. Failure to meet wagering requirements within the specified time period will res ult in the forfeiture of the bonus and any winnings derived from it.

5.3 Bonus Abuse

aljili reserves the right to withhold, reverse, or reclaim any bonus or associated winnings if there is evidence of bonus abuse, including but not limited to: creating multiple accounts to claim the same bonus, coordinated betting patterns designed to guarantee profit regardless of outcome (arbitrage), or any other activity determined by aljili to constitute manipulation of bonus terms. Decisions regarding bonus abuse are made at aljili's sole discretion.

6. Gaming Rules and Fair Play

6.1 Game Certification

All random number generator (RNG) based games available on the aljili platform are certified by independent testing laboratories recognized by PAGCOR. Certification confirms that game outcomes are random, unbiased, and statistically consistent with published Return to Player (RTP) percentages. Live dealer games use physical equipment — real cards, dice, and roulette wheels — operated by trained croupiers and monitored by real-time supervision systems.

6.2 Technical Malfunctions

In the event of a technical malfunction, software error, or communication failure that affects a game outcome, aljili reserves the right to void affected bets and return stakes to Players. aljili shall not be liable for losses resulting from technical failures beyond our reasonable control. Where a game result cannot be determined due to a malfunction, the affected round will be declared void and stakes returned.

6.3 Sports Betting Rules

All sports betting markets on aljili are subject to individual market rules published within the sportsbook section of the platform. General sports betting rules include: bets are accepted at the odds displayed at the time of placement; live in-play bets are accepted subject to real-time odds updates; aljili reserves the right to limit bet amounts, restrict markets, or void bets where there is evidence of irregular betting patterns or market manipulation.

6.4 Currency of Official Results

For sports betting, aljili relies on official results as declared by the relevant governing body of the sport or competition. For Philippine basketball betting, the official results declared by the PBA (Philippine Basketball Association) or UAAP (University Athletic Association of the Philippines) are final. In the case of result disputes, the governing body's official decision is binding on aljili and the Player.

7. Prohibited Activities

The following activities are strictly prohibited on the aljili platform. Violation of any prohibition in this section may result in immediate account suspension, forfeiture of funds, and referral to law enforcement or regulatory authorities:

• Underage Gambling: Accessing or attempting to access aljili Services while under the age of twenty-one (21).
• Identity Fraud: Registering an account using false identity information, impersonating another individual, or using stolen identity documents for KYC purposes.
• Multiple Accounts: Registering or operating more than one account on the aljili platform, whether directly or through associates.
• Money Laundering: Using the aljili platform to deposit, transfer, conceal, or legitimize funds derived from illegal activities. aljili complies with the Philippine Anti-Money Laundering Act (AMLA) and reports suspicious transactions to the Anti-Money Laundering Council (AMLC) as required by law.
• Fraud and Collusion: Colluding with other Players or aljili employees to gain an unfair advantage in any game or betting market.
• Automated Play: Using software bots, scripts, artificial intelligence tools, or any automated system to play games, place bets, or otherwise interact with the aljili platform without human input.
• Chargebacks: Initiating fraudulent chargebacks, payment reversals, or disputes with your bank or payment provider in relation to legitimate aljili transactions.
• System Exploitation: Exploiting software bugs, errors, or vulnerabilities in the aljili platform to gain an unfair financial advantage. Players who discover any such vulnerability are obligated to report it to aljili support immediately.

8. Account Suspension and Termination

8.1 Suspension by aljili

aljili reserves the right to suspend or terminate any Player account at any time, with or without prior notice, if we reasonably believe that: the Player has violated these Terms and Conditions; the Player has engaged in fraudulent, abusive, or illegal activity; the Player's continued use of the platform poses a risk to aljili, other Players, or the integrity of the platform; or regulatory requirements mandate account restriction or closure.

8.2 Consequences of Termination

Upon account termination for cause, aljili reserves the right to forfeit any funds held in the account, including deposits and bonus balances, where the termination is the direct result of prohibited activity, fraud, or material breach of these Terms. Where termination occurs for reasons unrelated to Player misconduct, genuine account balances will be returned to the Player via their registered payment method following identity verification.

8.3 Voluntary Account Closure

Players may request voluntary account closure at any time by contacting aljili customer support. Prior to closure, any outstanding wagering requirements attached to active bonuses will be forfeited. Verified account balances will be returned to the Player via their most recently used withdrawal method within the standard processing timeframe.

9. Responsible Gaming

9.1 Commitment to Responsible Gaming

aljili is committed to promoting responsible gaming practices among all Filipino players. We recognize that for a small number of individuals, gambling can become harmful, and we are committed to providing tools and resources to support players in managing their gaming activity. Our responsible gaming framework complies with PAGCOR requirements and reflects best practices in player protection.

9.2 Player Protection Tools

aljili provides the following responsible gaming tools, all of which are available to Players through their account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control your spending.
• Loss Limits: Set daily, weekly, or monthly loss limits to cap your net losses within a defined period.
• Session Time Limits: Set limits on how long you can remain logged in during a single session.
• Reality Checks: Receive periodic on-screen notifications reminding you how long you have been playing and your net position for the session.
• Self-Exclusion: Temporarily or permanently exclude yourself from all aljili Services for a period of your choosing, ranging from twenty-four (24) hours to permanent exclusion.
• Account Cooling-Off Period: Take a temporary break from gaming without full account closure.

9.3 Self-Exclusion

Players who wish to self-exclude from the aljili platform may do so by contacting our 24/7 support team or activating the self-exclusion tool in their account settings. Once a self-exclusion period is active, aljili will use all reasonable technical measures to prevent access to the account. Players who are self-excluded must not attempt to circumvent their exclusion by registering new accounts — doing so constitutes a breach of these Terms and will result in any new accounts being closed immediately.

10. Intellectual Property

All content on the aljili platform — including but not limited to text, graphics, logos, game software, audiovisual elements, trademarks, and the overall platform design — is the property of aljili or its licensed content providers and is protected by applicable Philippine and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the aljili platform solely for personal, non-commercial gaming purposes in accordance with these Terms. You may not copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any content on the aljili platform without our prior written consent.

11. Limitation of Liability

11.1 Platform Availability

aljili endeavors to maintain continuous platform availability but does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. Scheduled and unscheduled maintenance, third-party service disruptions, and circumstances beyond our reasonable control may result in temporary platform unavailability. aljili shall not be liable for any losses arising from platform downtime or unavailability.

11.2 Limitation of Damages

To the maximum extent permitted by Philippine law, aljili's total liability to any Player for any claim arising from or related to use of the platform shall not exceed the amount deposited by that Player in the thirty (30) days preceding the event giving rise to the claim. aljili shall not be liable for indirect, consequential, special, incidental, or punitive damages of any kind, including loss of profits, loss of data, or loss of goodwill.

11.3 Force Majeure

aljili shall not be held liable for any failure or delay in performance of our obligations under these Terms arising from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, government actions, power failures, internet infrastructure failures, or civil disturbances.

12. Dispute Resolution

12.1 Internal Dispute Process

In the event of any dispute regarding a game outcome, transaction, bonus settlement, or any other matter relating to your aljili account, you should first contact the aljili customer support team through the live chat facility or by email. Our support team will acknowledge your dispute within twenty-four (24) hours and work toward resolution within five (5) business days. We ask that you provide all relevant information, including your account details, the specific game or transaction in question, and the nature of your dispute.

12.2 Escalation to PAGCOR

If your dispute is not resolved to your satisfaction through the aljili internal dispute process, you may escalate your complaint to PAGCOR, which has regulatory jurisdiction over aljili's operations. PAGCOR's dispute resolution processes are available to all verified Players of PAGCOR-licensed operators.

12.3 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes that proceed to formal legal proceedings shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

13. Amendments to These Terms

aljili reserves the right to amend, modify, or update these Terms and Conditions at any time. Material changes will be communicated to registered Players via email to their registered address and/or via a prominent notice on the aljili platform prior to the changes taking effect. Your continued use of the aljili platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the platform and may request account closure through our customer support team.

14. Contact Information

If you have questions, concerns, or feedback regarding these Terms and Conditions, or if you require assistance with any aspect of your aljili account, our support team is available to assist you:

• Live Chat: Available 24/7 through the aljili platform — in English and Filipino
• Email: [email protected] (plain text — not a clickable link)
• Response Time: Live chat average under 2 minutes; email within 24 hours
• Languages: English and Filipino (Tagalog)
• Service Coverage: Nationwide — Manila, Cebu, Davao, Quezon City, Makati, and all Philippine regions