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1. About This Policy
This Privacy Policy is issued by aljili ("aljili", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at aljili.cam. aljili operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and is subject to Philippine law, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
This Policy applies to all personal information collected from individuals who visit the aljili website, register an aljili account, transact on the platform, or otherwise interact with aljili services — including players based in Manila, Cebu, Davao, Quezon City, Makati, and anywhere else in the Philippines.
By accessing the aljili platform and registering an account, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how aljili handles your personal data, you should not register an account or continue using our services.
Regulatory Framework: aljili's data processing practices comply with the Philippine Data Privacy Act of 2012, PAGCOR's Player Information Requirements, and Anti-Money Laundering Act (AMLA) obligations. These legal frameworks may require aljili to collect, retain, and in some circumstances disclose certain categories of personal data regardless of individual consent.
2. Personal Data We Collect
aljili collects personal data across several categories, depending on how you interact with the platform. The following table summarizes the categories of data collected and the primary source of each:
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government ID number | Provided by you during registration and KYC verification |
| Contact Data | Email address, Philippine mobile number, residential address | Provided by you during registration |
| Identity Verification Documents | PhilSys ID, passport, UMID, driver's license, selfie photos | Provided by you during KYC process |
| Financial Data | GCash number, bank account details, transaction history, deposit and withdrawal records | Provided by you; generated by platform transactions |
| Gaming Activity Data | Games played, bets placed, wins and losses, session times, game preferences | Generated automatically by platform use |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Collected automatically by our systems |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Generated through your communications with aljili |
| Responsible Gaming Data | Deposit limits set, self-exclusion periods, responsible gaming tool activations | Generated by your account settings actions |
2.1 Data You Are Not Required to Provide
Certain personal data fields are optional during account registration. However, mandatory fields — primarily those required for KYC identity verification under PAGCOR regulations — must be completed before you can access real-money gaming, make deposits, or request withdrawals. aljili will clearly indicate which fields are required and which are optional at each stage of the registration and verification process.
3. How We Use Your Personal Data
aljili uses the personal data we collect for the following purposes:
3.1 Account Management and Service Delivery
We use your identity and contact data to create and manage your aljili account, verify your identity in compliance with PAGCOR KYC requirements, process deposits and withdrawals through your chosen Philippine payment method (GCash, Maya, BPI, BDO, UnionBank, Coins.ph, or USDT), and deliver all gaming services you access on the platform.
3.2 Regulatory Compliance
aljili is legally required by PAGCOR regulations and Philippine law to collect, process, and retain certain categories of personal data. This includes identity verification data required for KYC compliance, financial transaction records required under AMLA reporting obligations, and gaming activity records required for PAGCOR audit purposes. Processing for regulatory compliance purposes does not require your separate consent and will occur regardless of marketing preferences.
3.3 Fraud Prevention and Security
We use technical data, financial data, and gaming activity data to detect and prevent fraudulent activity, money laundering, unauthorized account access, bonus abuse, and other prohibited activities described in our Terms and Conditions. This processing is necessary to protect aljili players and maintain the integrity of the platform.
3.4 Responsible Gaming
aljili uses gaming activity data and responsible gaming settings data to monitor player behavior for signs of potentially problematic gambling patterns, to enforce deposit limits, loss limits, and self-exclusion periods you have set, and to fulfill our PAGCOR obligations regarding player protection.
3.5 Customer Support
We use your identity, contact, and communications data to respond to your support inquiries, resolve disputes, process complaints, and provide assistance in English and Filipino. Support interactions are recorded and retained for quality assurance and dispute resolution purposes.
3.6 Platform Improvement
We use aggregated, de-identified gaming activity and technical data to analyze platform performance, identify areas for improvement, develop new features, and optimize the aljili experience for Filipino players. This analysis uses data that does not identify individual players.
3.7 Marketing Communications
With your separate consent, we may use your contact data to send you information about aljili promotions, bonus offers, and platform updates. You may withdraw your consent to marketing communications at any time through your account notification settings or by contacting our support team. Withdrawal of marketing consent does not affect our ability to send you transactional communications required for account management.
4. Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, aljili's processing of your personal data is lawful on the following grounds:
- Contractual Necessity: Processing required to enter into and perform our contract with you — that is, delivering the aljili gaming services you have registered to use.
- Legal Obligation: Processing required to comply with PAGCOR regulations, AMLA obligations, and other applicable Philippine law. This includes KYC verification and financial record-keeping.
- Legitimate Interests: Processing necessary for aljili's legitimate business interests, including fraud detection, security monitoring, and platform improvement, where those interests are not overridden by your data protection rights.
- Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
5. Sharing Your Personal Data
aljili does not sell your personal data to third parties. We share personal data only in the following circumstances:
5.1 Service Providers
We share data with carefully selected third-party service providers who process data on our behalf under strict contractual obligations. These include: payment processors (GCash, Maya, BPI, BDO, UnionBank, Coins.ph, and cryptocurrency processors) for transaction processing; identity verification service providers for KYC document processing; game software providers who need to authenticate your session to deliver certified games; and cloud infrastructure providers who host the aljili platform. All service providers are contractually bound to process your data only for the specified purpose and in accordance with the Data Privacy Act of 2012.
5.2 Regulatory Authorities
aljili is legally required to share certain data with PAGCOR as part of our licensing obligations, and with the Anti-Money Laundering Council (AMLC) where reporting of suspicious transactions is mandated by Philippine law. These disclosures occur regardless of your consent and are a condition of aljili's legal operation in the Philippines.
5.3 Law Enforcement
We may disclose personal data to law enforcement agencies, courts, or other government authorities where we are legally compelled to do so by Philippine law, court order, or other binding legal process.
5.4 Business Transfers
In the event of a merger, acquisition, or sale of aljili's business or assets, personal data held by aljili may be transferred to the acquiring entity, subject to the acquiring entity providing equivalent data protection commitments under Philippine law.
No Sale of Data: aljili does not sell, rent, trade, or otherwise transfer your personal information to any third party for their own marketing or commercial purposes. Full stop.
6. Data Retention
aljili retains personal data for the period necessary to fulfill the purposes for which it was collected, subject to any longer retention periods required by law. The following retention periods apply:
- Account and Identity Data: Retained for the duration of your account relationship with aljili and for a minimum of five (5) years after account closure, as required by PAGCOR and AMLA obligations.
- Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with Philippine Anti-Money Laundering Act requirements.
- Gaming Activity Records: Retained for a minimum of three (3) years from the date of activity, for PAGCOR audit purposes and dispute resolution.
- KYC Documents: Retained for the duration of your account and for a minimum of five (5) years after account closure.
- Support Communications: Retained for two (2) years from the date of the interaction.
- Marketing Consent Records: Retained for the duration of your account and for three (3) years after consent withdrawal, to demonstrate compliance with consent requirements.
Upon expiry of the applicable retention period, aljili will securely delete or de-identify your personal data in accordance with our internal data disposal procedures.
7. Cookies and Tracking Technologies
aljili uses cookies and similar tracking technologies to operate the platform, maintain your login session, detect fraudulent activity, and analyze how Filipino players use our services. The categories of cookies we use are as follows:
7.1 Essential Cookies
These cookies are strictly necessary for the aljili platform to function. They maintain your login session, remember your account security preferences, and enable core platform features. Essential cookies cannot be disabled without significantly impairing your ability to use aljili services.
7.2 Analytics Cookies
These cookies collect aggregated, anonymized data about how players navigate the aljili platform — which pages are visited most, how long sessions last, and where technical errors occur. This information helps us improve the platform experience for all Filipino players. Analytics data does not identify individual users.
7.3 Security Cookies
These cookies support our fraud detection and security systems, helping aljili identify unusual login behavior, suspicious transaction patterns, and potential account compromise. They are essential to player protection and platform security.
You may manage cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your access to aljili's core gaming services, but may limit certain personalization features.
8. Data Security
aljili implements a comprehensive set of technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption: All data transmitted between your device and the aljili platform is protected by TLS/SSL encryption. Sensitive data at rest — including identity documents and financial information — is encrypted using industry-standard encryption protocols.
- Access Controls: Access to personal data within aljili is restricted on a strict need-to-know basis. Staff who handle player data are subject to confidentiality obligations and undergo regular data privacy training.
- Two-Factor Authentication: aljili supports and encourages two-factor authentication (2FA) for all player accounts, providing an additional layer of protection against unauthorized login.
- Security Monitoring: Our systems are monitored continuously for unusual activity, potential breaches, and security vulnerabilities. Security assessments are conducted on a regular basis by internal and external teams.
- Data Breach Response: aljili maintains a documented data breach response plan. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the National Privacy Commission (NPC) and, where required, affected players within the timeframes mandated by the Data Privacy Act.
Your responsibility: While aljili implements robust technical security measures, the security of your account also depends on keeping your login credentials confidential. Never share your aljili password with anyone, including aljili support staff, who will never ask for your password.
9. Your Privacy Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by aljili:
9.1 Exercising Your Rights
To exercise any of your data privacy rights, please contact aljili's Data Protection Officer (DPO) by emailing [email protected] with the subject line "Data Privacy Request". We will acknowledge your request within seventy-two (72) hours and respond within the timeframes required by the Data Privacy Act. Please note that certain rights are subject to limitations where legal retention obligations, PAGCOR requirements, or AMLA obligations require us to retain specific data regardless of your request.
10. Children's Privacy and Age Restrictions
The aljili platform is strictly intended for individuals who are at least twenty-one (21) years of age, as required by PAGCOR regulations governing online gambling in the Philippines. aljili does not knowingly collect personal data from individuals under the age of twenty-one.
Age verification is a mandatory component of the aljili KYC process. All registered players must provide valid government-issued identification confirming that they meet the minimum age requirement before accessing real-money gaming services. Any account found to have been registered by an individual below the age of twenty-one will be immediately suspended, all funds forfeited, and the matter reported to PAGCOR in accordance with our regulatory obligations.
If you believe that aljili has inadvertently collected personal data from an individual under the age of twenty-one, please contact our Data Protection Officer immediately at [email protected].
11. Cross-Border Data Transfers
The aljili platform is operated primarily within the Philippines for Filipino players. However, certain service providers — including cloud infrastructure providers and game software vendors — may process data on servers located outside the Philippines. Where such cross-border data transfers occur, aljili ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required by the Philippine Data Privacy Act of 2012.
These safeguards may include contractual clauses requiring the overseas recipient to handle your data in accordance with Philippine data protection standards, or transfer to jurisdictions that the National Privacy Commission has recognized as providing adequate data protection. aljili does not transfer personal data to jurisdictions that lack adequate data protection frameworks without implementing appropriate contractual or technical safeguards.
12. Changes to This Privacy Policy
aljili may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or applicable Philippine law. Material changes to this Policy will be communicated to registered Players via email to their registered address and via a prominent notice on the aljili platform, at least fourteen (14) days before the changes take effect.
The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how aljili protects your personal information. Your continued use of the aljili platform following the effective date of any amendment constitutes acknowledgment of the revised Policy.
13. Contact and Data Protection Officer
aljili has appointed a Data Protection Officer (DPO) in compliance with the Philippine Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you may contact the aljili DPO through the following channels:
- Email: [email protected] — Subject line: "Data Privacy Request" or "DPO Inquiry"
- Live Chat: Available 24/7 on the aljili platform in English and Filipino
- Response Time: Acknowledgment within 72 hours; full response within the timeframes required by the Data Privacy Act
- Regulatory Escalation: Unresolved privacy complaints may be escalated to the National Privacy Commission (NPC) of the Philippines
National Privacy Commission: The NPC is the government body responsible for overseeing compliance with the Philippine Data Privacy Act. Players who are not satisfied with aljili's response to a privacy complaint have the right to lodge a complaint directly with the NPC.
How aljili Protects Your Privacy
Six core commitments that define how aljili handles the personal data of every Filipino player.
Data Privacy Act Compliance
aljili operates in full compliance with Republic Act No. 10173 — the Philippine Data Privacy Act of 2012. Our policies, processes, and technical controls are designed and maintained to meet all requirements imposed by this law and its implementing rules.
End-to-End Encryption
All data exchanged between your device and the aljili platform is protected by TLS encryption in transit. Sensitive personal and financial data stored in our systems is encrypted at rest using current industry-standard protocols — your information is never stored in plain text.
No Data Sales — Ever
aljili does not and will not sell, rent, or trade your personal data to third parties for their commercial use. Sharing is limited to service providers operating under strict contractual obligations, and regulatory bodies as required by Philippine law.
Dedicated Data Protection Officer
aljili has appointed a Data Protection Officer (DPO) as required by the Data Privacy Act. The DPO oversees all data privacy matters, responds to player rights requests, and maintains aljili's registration with the National Privacy Commission.
You Control Your Data
Filipino players have real, exercisable rights over their personal data — access, rectification, erasure, and objection — all supported by aljili's DPO process. Marketing preferences can be updated instantly through your account settings without any impact on your gaming access.
Breach Notification Commitment
In the unlikely event of a data breach affecting your personal information, aljili commits to notifying the National Privacy Commission and affected players within the mandatory timeframes set by the Data Privacy Act — transparency you can count on when it matters most.
Play at aljili with Confidence
Your privacy is taken seriously at aljili — PAGCOR-licensed, Data Privacy Act compliant, and built specifically for Filipino players who deserve a secure, transparent online casino experience.